The Bar Plan in St. Louis, MO provides solo, small and mid-sized firms with lawyers' professional liability insurance, business coverage, risk management, award-winning CLE and other essential insurance products and management services. The Bar Plan was born out of a crisis in the lawyers' professional liability (LPL) insurance market. When other carriers left the market, The Missouri Bar realized that Missouri attorneys would be in dire need of a stable, financially secure source for LPL insurance. Stepping up to fill the void, The Bar Plan was created and now proudly also serves Indiana, Kansas, New Mexico, and Tennessee.

Position Overview

Serves as the initial point of contact and direction at The Bar Plan for third parties by physically greeting and/or operating a multiline telephone system. Provides general company support by performing various clerical and organizational duties as assigned. Please note, this is a fully on-site position.

General Office Duties

• Answer and route incoming telephone calls to the appropriate personnel.

• Retrieve voicemail messages and forward them to the appropriate personnel.

• Answer general questions about the organization and provide callers with the company address, directions, and other relevant information.

• Greet visitors in a friendly, courteous, and professional manner; determine the nature of their visit and notify the appropriate personnel.

• Manage office supply inventory and order supplies as needed.

• Process daily incoming mail, including opening, date-stamping, sorting, scanning, and routing hard-copy mail to the appropriate departments.

• Take outgoing mail to the post office after work, as needed.

• Receive company deliveries and notify the appropriate parties.

• Prepare daily UPS letters and packages and generate UPS reports.

• Maintain the postage machine, including monitoring postage funds and ink supplies.

• Assist remote colleagues with miscellaneous administrative tasks, such as preparing documents, packages, and other materials for mailing.
  

Additional Duties as Assigned

• Provide assistance as needed to support other department functions.

• Perform other duties as assigned.

Competencies
 To perform this job successfully, an individual should demonstrate the following competencies: 

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities.

• Diversity - Demonstrates knowledge of Equal Employment Opportunity policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics - Treats people with respect; Keeps commitments; Inspire the trust of others; Works with integrity and ethically; Upholds organizational values.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

• Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

• Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Infinity and ImageRight database software.

• Certificates and Licenses: NONE REQUIRED

• Supervisory Responsibilities: This job has no supervisory responsibilities.

• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.

Compensation & Benefits

$16.50-$17.50 per hour 

Benefits include:

• Health insurance (majority of employee premium paid by the company)

• Dental insurance (company-paid)

• Vision insurance (majority of premium paid by the company)

• 401(k) Plan with company contributions

• Employee Assistance Program (EAP)

• Generous paid time off

How to Apply

Interested candidates should apply directly on LinkedIn, or submit their resume to clthebeau@thebarplan.com.